COVID-19 Current Update for Volunteers

Current Protocols

Effective April 2, 2020.

As the COVID-19 situation continues to evolve, we are proactively working to adapt our daily routines to ensure utmost safety for There With Care Staff, Volunteers and Families.

Under the Shelter in Place orders, There with Care is considered an Essential Service, delivering supplies to a vulnerable population. The families need our help more than ever and we will continue to be there for them. We have adapted our protocols to ensure the utmost safety for all. Please note some updated processes are below.

For all Volunteers making a delivery, we will include a letter stating There With Care’s Essential Service Status with your delivery pick-up. You can also:

Download and print a copy of the letter

Download and print a sign for your dashboard

Family Delivery Updates for Volunteers

We are strictly minimizing the traffic in both There With Care offices and will only have essential staff helping with family deliveries working in each space. In addition to signing up via the Volunteer Opportunities E-mail, we will be scheduling time slots for Volunteers to pick-up their pre-packaged groceries curbside in Denver and Boulder between the hours of 9am – 2pm, Tuesday – Thursday.

It is critical that you follow these updated guidelines for the comfort and safety of everyone:

  • DO NOT ENTER the warehouses for any reason. We have schedules for each warehouse for picking up deliveries Tuesday – Thursday from 9am – 2pm.
  • All volunteers signing up to help with deliveries must sign up for a delivery slot and wait in your car for the delivery to be loaded. 

Step 1:

Sign up for a delivery via the weekly Volunteer Opps email.

Step 2:

Contact the family within 48 hours to schedule a drop-off time. Please schedule all deliveries Tuesday – Thursday between 9:30 am – 2:00 pm. 

Step 3:

After you schedule your delivery with the family, please refer to your delivery confirmation email and use the link to sign up for your Denver or Boulder pickup time.  

Step 4:

When you arrive at the office: 

Open the trunk of your vehicle. Please stay in your car, and we will load the items for you. In one of the bags, we will include gloves for you to wear during the delivery and a letter that shares you are helping an essential service provider.

Step 4:

Before you leave the office: 

Text the family your estimated time of arrival. Please follow the procedure below when dropping off items. 

AT NO TIME SHOULD VOLUNTEERS BE WITHIN 6 FEET OF FAMILIES, STAFF OR EACH OTHER. PLEASE LET US LOAD THE ITEMS INTO YOUR VEHICLE. DO NOT ACCEPT HELP WITH UNLOADING DELIVERIES AND LET FAMILIES KNOW THIS IS THERE WITH CARE POLICY TO KEEP EVERYONE SAFE.

PLEASE NOTE: There will be a limited number of There With Care staff in the office, however they will be available to support you via phone, text and e-mail during business hours.

NEW DELIVERY PROCEDURES

PROCEDURE FOR HOME DELIVERY:

Text family when you leave TWC office.Upon arrival, drop off items at family’s front door, go back to your car and text family to confirm the delivery has arrived.

 
PROCEDURE FOR HOSPITAL DELIVERY:

Text family when you leave TWC office. Upon arrival, text family to say the delivery has arrived. Unload packages onto curb, and wait in your car for the family to arrive curbside. Once eye contact has been made and the family has their items, you can leave.

Please Note: Hospital personnel may redirect you to another area to leave packages, please follow directions and communicate new area to the family.

 
PROCEDURE FOR BRENT’S PLACE DELIVERY:

Text family when you leave TWC office.

Upon arrival, text family to say the delivery has arrived. Unload delivery into main lobby and the Brent’s place staff will transfer packages directly to the family.

Please Note: If you are delivering to Brent’s Place Forum, the Brent’s Place staff may ask you to deliver items for the family in the parking garage. Follow the staff’s instructions and be sure to communicate with the family when you arrive so they will meet you at the garage door. Please leave items at least 6 feet away in a safe location for them to collect and stay in your car. Once eye contact is made with the family and they know where to get their items, you can leave.

 
PROCEDURE FOR RONALD MCDONALD HOUSE DELIVERY:

Text family when you leave TWC office. Upon arrival, text the family to let them know their delivery has arrived. Ring bell to front lobby of RMH. The staff will meet you at the door and take packages. RMH staff will transfer deliveries directly to the family.

 
There With Care will is SUSPENDING the following activities, until further notice:
  • Team Chop in Denver and Boulder
  • Corporate and School on-site Group Projects
  • Delivery of fresh produce
  • Volunteers helping with the meat portioning
  • Volunteers that assist with purchasing any items for the warehouse and/or offices
  • Volunteers helping by assembling bags
  • Volunteers sorting donations
 
To keep everyone safe, we are taking the following steps:
  • Minimizing contact with staff, volunteers and families and practicing 6 feet of social distance AT ALL TIMES.
  • Increasing the office and warehouse weekend cleaning in both There With Care locations.
  • Increasing daily efforts by staff in the offices to wipe down surfaces and keep areas clean.
  • Compliance with social distancing by suspending activities requiring multiple people together.
  • Reducing the number of people in both locations on a daily basis by asking ALL staff to work from home, unless they have a specific role pertaining to the family deliveries.
  • Reducing the number of staff allowed to 1 in the Denver warehouse and 2 in the Boulder warehouse (with required social distancing)
  • If a task must be completed in the office, staff will minimize the time they are there and follow safety protocols.
 
Ways you can all help continue to keep our facilities safe if for any reason you are at There With Care:
  • If you have come in contact with anyone who has been sick, please refrain from volunteering for a minimum of 30 days post contact.
  • If you or anyone in your family has a cough, fever or any flu like symptoms, please do not come into our facilities for a minimum of 14 days.
  • Wash your hands before you come to pick up your deliveries and again when you return home with soap and warm water for at least 20 seconds.
  • Please do not handle items in the delivery bags and use handles to load and unload items. In case of ripped bags, only handle items with clean gloves.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. (Throw used tissues in the trash.)
  • Please be very careful not to sneeze or cough on bags.
  • Avoid touching your eyes, nose, and mouth.
  • When together in person, refrain from handshaking or hugging and maintain as much distance as possible.

We’re working closely with our medical agencies to ensure that we are meeting current protocols, monitoring the CDC updates and will continue to communicate as the situation evolves.

Thank you all for your tremendous care and compassion during this time. We will get through this together and appreciate you all so much.